HealthcareCulture ChangeLearning Adoption
The Challenge
Engagement with existing digital learning platforms was low and inconsistent across regions. With a substantial investment in LinkedIn Learning licences at risk, the organisation faced the possibility of cancelling all learning licences if adoption did not improve. The challenge was to shift from sporadic, compliance-driven learning to a culture of meaningful, everyday development across South Africa, Namibia, and eventually global operations.
Our Approach
We designed a focused change and adoption strategy built around five drivers: ease of access, curated content aligned to team needs, team-based learning, manager-driven engagement, and visible recognition of learning. The centrepiece was a high-impact Learning Activation Week campaign that encouraged employees to activate their licences and explore the platform. We built a detailed change plan and handed it over to a newly formed team of internal change enablers, equipping them with everything needed to sustain momentum after launch.
Measurable Outcome
Activation rates during launch week surpassed initial targets. Platform engagement grew from below 30% to nearly 70% — more than doubling active usage. The approach proved scalable: it has since been adapted for international rollout across multiple geographies, confirming both its impact and its repeatability.
Project Details
| Industry | Healthcare |
| Year | 2025 |
| Change Type | Culture Change, Learning Adoption |
“
I highly recommend Change Lab as a change management consulting partner, based on my experience with them over many years. Their data-driven approach produced measurable outcomes — most notably increasing employee engagement with learning resources from below 30% to nearly 70%. I would partner with them again without hesitation.
Karin WaltersGroup General Manager: Organisational Effectiveness, Mediclinic
Facing a similar challenge?
Related Stories
Employee Engagement
Healthcare
Launching a Real-Time Employee Engagement Platform
Global Hospital Group · 2025
SAP Success Factors
Healthcare
Rolling Out SAP SuccessFactors Across 50+ Locations
Global Hospital Group · 2019 – 2024
Change Capability Building
Healthcare
Building Enterprise Change Capability Across Southern Africa
Global Hospital Group · 2018–2020
Ready to see results like these?
Book a 30-minute strategy call to discuss how we can help your organisation navigate complex change.
