Taking a structured approach to this digital transformation, one that was both practical and grounded in change management best practice, was invaluable in creating a recipe for managing the change across different business areas.
The Challenge
Our client embarked upon an ambitious change programme to transform how they offer products and services to their customers. Their new offering was underpinned by a custom-built online platform as well as new processes and ways of working, all of which constituted significant change for over 20,000 people across Southern Africa. We were engaged to help facilitate greater alignment and integration amongst a wide range of impacted stakeholder groups across different business units.
Our Solution for Digital Transformation
We set out to establish a structured approach to managing change across the impacted business areas. This included working with a team of change managers to develop an integrated change management strategy that established roles and responsibilities and key activities along with a clear governance structure and status reporting. We also created a toolkit of change management and communications tools and templates to encourage a consistent and integrated approach to managing this large-scale digital transformation.
The Outcome
Although the structured approach was met with some initial push back, it proved to be invaluable in creating a recipe for managing the change across the different business areas. Lessons learned were actively shared and used to improve upon the approach.
